Company Information
Parent Company: Elaris Technologies Private Limited
Registered Address: Onyx 37, Jal Enclave, Silver Springs Phase II, Bypass Road, Jal Enclave, Indore, Madhya Pradesh, India – 452020
GSTIN: 23AAJCE0919N1ZI
Website: noomo.app
Information We Collect
When you use Noomo, we may collect the following categories of information:
- Personal Information
Name, email address, phone number, gender, age/date of birth, and profile photo.
Any information you voluntarily provide during registration or while using the app.
- Usage & Technical Data
Device model, operating system, app version, IP address, browser type, network details, crash logs, and analytics data.
Cookies, session identifiers, and diagnostic logs for performance optimization.
- Communication & Interaction Data
Chat Messages, Voice & Video Calls: Certain chat and audio interactions may be stored or moderated (automatically or manually) for security, content policy enforcement, and user protection.
Metadata such as call duration, timestamps, and participant details may also be collected.
Conversations may be encrypted and retained for a limited duration as per moderation or legal requirements.
- Behavioral & Safety Data
Reports or flags raised by users.
Moderation logs, warnings, or suspension records to ensure a safe community.
- Location Data
Approximate or precise location (with your permission) to enable app features such as discovery or personalization.
- Media & Files
Photos, videos, voice notes, and documents uploaded or shared through the app.
- Contacts & Device Access
Access to your contacts, camera, microphone, and storage is requested only to enable specific app functions. Permissions can be modified anytime from your device settings.
- Payment & Transaction Data
Billing details, transaction history, and payment confirmations processed securely through trusted third-party gateways.
We do not store full card or UPI details.
- AI & Analytics Data
De-identified text and behavior patterns may be analyzed to improve personalization, AI accuracy, and content moderation.
- Feedback & Voluntary Data
Information shared through reviews, surveys, or community participation features.
How We Use Your Information
We use collected information to:
Operate, maintain, and improve our Services.
Enable features like chat, calls, notifications, and personalization.
Process payments, subscriptions, and refunds.
Monitor and enforce content policy compliance and community safety.
Detect, prevent, and address fraud, abuse, or misuse.
Communicate updates, promotions, and support messages.
Fulfill legal, contractual, or regulatory obligations.
Train AI systems responsibly using anonymized, non-identifiable data.
Sharing & Disclosure
We do not sell your personal data. We may share information only in the following situations:
Service Providers: With trusted partners providing hosting, analytics, payments, messaging, or moderation services.
Legal Obligations: When required by law, regulation, or a valid court order.
Business Transfers: In case of merger, acquisition, or corporate restructuring.
With Your Consent: When you explicitly allow sharing or linking of your information.
For Safety & Security: To investigate or prevent threats, harassment, or policy violations.
Content Moderation & Community Safety
To ensure a safe environment:
Noomo uses a mix of automated systems and limited human moderation to detect harmful or illegal content.
Monitoring may include text, voice, or media shared via the platform.
Data gathered for moderation is stored securely and retained only as long as necessary for review or legal compliance.
Users who violate our Terms, abuse services, or endanger others may face suspension, termination, or legal action.
Data Security
We employ encryption, access controls, and secure servers to protect your information.
Sensitive data like chats and call logs are encrypted and restricted to authorized personnel only.
While we take all reasonable measures, no system is 100% secure. By using our Services, you acknowledge these inherent risks of online data exchange.
Data Retention
Data is retained as long as your account remains active or as required for business, legal, or security purposes.
You may request deletion of your data anytime by emailing connect@noomo.app
, subject to legal and compliance limitations.
Your Rights
You may have the right to:
Access, correct, or delete your personal data.
Withdraw permissions (location, contacts, microphone, etc.).
Opt-out of non-essential communications or marketing.
Request details about how your data is processed.
All requests can be sent to connect@noomo.app
.
Children’s Privacy
Our Services are not directed toward children under the age of 13 (or applicable age of consent in your country).
We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted promptly.
Law Enforcement & Legal Requests
We may disclose limited user data if required by:
Court orders, legal proceedings, or government investigations.
Enforcement of our Terms or protection of user safety.
All such disclosures are handled in accordance with Indian data protection and IT laws.
Changes to This Policy
We may update or revise this Privacy Policy at any time, without prior notice. Updates become effective upon posting with a new “Effective Date.” Continued use of Noomo after changes indicates your acceptance of the revised Policy.
Grievance Officer
In accordance with applicable Indian laws, the Grievance Officer details are:
Name: Ashish Gautam
Email: ashish@noomo.app
If you have complaints or concerns about data privacy, moderation, or misuse, you may contact the Grievance Officer directly.
Contact Us
For any privacy-related queries, contact:
Elaris Technologies Private Limited
Onyx 37, Jal Enclave, Silver Springs Phase II, Bypass Road, Jal Enclave,
Indore, Madhya Pradesh, India – 452020
📧 Email: connect@noomo.app
🌐 Website: noomo.app